Terms and Conditions

These Terms and Conditions (the “Terms”) govern your use of DESKREG, the web-based workforce management platform operated by Leckware (“Leckware”, “we”, “us” or “our”), an Irish business based in the European Union. By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. The Service

DESKREG is a workforce management suite that helps organisations schedule rotas, manage time off, run tasks and checklists, track attendance, deliver training and handle employee requests. We may add, change or remove features from time to time, and will give reasonable notice where a change materially affects your use of the Service.

2. Business use, accounts and eligibility

The Service is strictly a Business-to-Business (B2B) platform. You represent and warrant that you are accessing the Service solely for business, commercial, or professional purposes. You must be at least 18 years old and have full authority to accept these Terms on behalf of the organisation you represent. You are responsible for all activity under your account, for keeping credentials safe, and for the conduct of your users. We strongly encourage you to enable two-factor authentication.

3. Plans, seats and billing

• Subscriptions are billed monthly in EUR. Each plan includes a maximum number of seats (active users), as shown on our website.
• Upgrades and downgrades are handled through the secure billing portal and take effect with proportional charging applied.
• If your team exceeds the seat limit, additional logins are blocked with a clear prompt until the plan is upgraded. No surprise usage is charged.
• Payment is processed through our secure billing provider. We do not store full card numbers on our systems. Where applicable, Irish VAT or EU reverse-charge VAT rules apply to your invoices.

4. Acceptable use

You agree not to misuse the Service, attempt to access another customer’s data, interfere with the operation of the Service, reverse engineer it, or use it to process unlawful content. Each company’s data is logically isolated, and you are responsible for the data you and your users upload.

5. Customer data, privacy and data processing

The processing of personal data through the Service is governed by our Privacy Policy, GDPR Compliance Statement, and our standard Data Processing Agreement (DPA), which are incorporated into and form an integral part of these Terms. Where you upload employee or operational data into DESKREG, you act as the Data Controller and Leckware acts as the Data Processor under Article 28 of the GDPR.

Primary customer data is stored in the European Union. Where limited operational sub-processors process data outside the EEA, we ensure appropriate legal safeguards under Chapter V of the GDPR (such as Standard Contractual Clauses) are in place.

6. Intellectual property

The Service, its software, design, branding and content are owned by Leckware or its licensors. You retain all ownership rights to the customer data you upload. You may not copy, sell, framework-embed, or resell the Service without our prior written consent.

7. Availability

We aim to keep the Service available, but do not guarantee uninterrupted availability. Maintenance is scheduled where possible. We are not liable for outages caused by circumstances beyond our reasonable control or third-party infrastructure failures.

8. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability under these Terms is limited to the amounts you paid to Leckware for the Service in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, special or consequential damages, loss of profits, loss of revenue, or loss of data. Nothing in these Terms excludes liability that cannot be excluded under Irish law.

9. Termination

You may cancel your subscription at any time through the billing portal. We may suspend or terminate access for breach of these Terms, with reasonable notice where appropriate. On termination, you may export your data during the grace period, after which customer data is deleted in line with our Privacy Policy.

10. Changes to these Terms

We may update these Terms from time to time. Where changes are material, we will notify you by email or through the Service at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

11. Governing law

These Terms are governed by and construed in accordance with the laws of Ireland. The courts of Ireland shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms or the Service.

12. Contact

Questions regarding these Terms should be sent to [email protected].